Giga
Enterprise support agents for chat, email and voice that A/B test their own improvements.
About Giga
Giga builds support agents that close tickets across chat, email and voice, with voice handled natively in 99 languages. Its Scout component drafts the first version of an agent from your existing policies, help centre and past ticket history, so the build starts from how your team already answers rather than from a blank flowchart. What separates it from most of the category is the improve loop: it segments tickets, proposes changes, A/B tests them against live traffic, and rolls out the ones that move resolution rate or CSAT. Founded in 2023 in San Francisco by Varun Vummadi and Esha Dinne, the company has raised $61M and runs support for DoorDash, Toast, Postman and Capital.com.
Key Features
💰 Pricing
No public price list — pricing is quoted after a demo. Certified SOC 2 Type II, ISO 27001 and ISO 42001.
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📊 Comparison vs Alternatives
| Feature | ||||
|---|---|---|---|---|
| Pricing | Enterprise | Enterprise | Paid | Enterprise |
| Rating | — | ⭐ 4.4 | ⭐ 4.6 | ⭐ 4.5 |
| Free Tier | ❌ | ❌ | ❌ | ❌ |
| Popularity | 45% | 82% | 82% | 81% |
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