Pluno
Support agent for B2B SaaS that learns from resolved tickets, not help-centre articles.
About Pluno
Pluno reads a company's closed tickets to pick up troubleshooting steps and edge-case fixes that never made it into documentation, then applies them to new tickets. When the evidence runs out it hands off to a human with the diagnostic trail attached. It plugs into Zendesk, Intercom and Slack, and includes a copilot that drafts agent replies plus automated QA on every resolved ticket.
Key Features
💰 Pricing
Quoted per deployment; the company cites roughly $60k a year for a 10-person US support team.
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📊 Comparison vs Alternatives
| Feature | ||||
|---|---|---|---|---|
| Pricing | Paid | Enterprise | Enterprise | Paid |
| Rating | ⭐ 4.4 | ⭐ 4.4 | ⭐ 4.5 | ⭐ 4.6 |
| Free Tier | ❌ | ❌ | ❌ | ❌ |
| Popularity | 40% | 82% | 81% | 80% |
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