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Pluno

Support agent for B2B SaaS that learns from resolved tickets, not help-centre articles.

4.4See reviews
#287 in Customer Support
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Paid🪟 Web
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About Pluno

Pluno reads a company's closed tickets to pick up troubleshooting steps and edge-case fixes that never made it into documentation, then applies them to new tickets. When the evidence runs out it hands off to a human with the diagnostic trail attached. It plugs into Zendesk, Intercom and Slack, and includes a copilot that drafts agent replies plus automated QA on every resolved ticket.

Key Features

b2b saas
edge case resolution
ai ticketing

💰 Pricing

Paid

Quoted per deployment; the company cites roughly $60k a year for a 10-person US support team.

Frequently Asked Questions

How much does Pluno cost?
Pluno is a paid tool. Quoted per deployment; the company cites roughly $60k a year for a 10-person US support team.
What is Pluno used for?
Pluno is primarily used for Customer Support. Support agent for B2B SaaS that learns from resolved tickets, not help-centre articles.
What platforms does Pluno work on?
Pluno is available on Web.
What are the best alternatives to Pluno?
Top alternatives to Pluno include Medallia, Observe.AI, IrisAgent. These tools offer similar functionality and may suit different budgets or workflows.

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📊 Comparison vs Alternatives

Feature
Pluno logoPluno
PricingPaidEnterpriseEnterprisePaid
Rating⭐ 4.4⭐ 4.4⭐ 4.5⭐ 4.6
Free Tier
Popularity
40%
82%
81%
80%

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Quick Stats

Rating
4.4
ReviewsExternal data
Customer Support#287
PricingPaid
Popularity
40%

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Last updated: 2026-03-28·Claim this listing
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