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Zendesk AI

AI features for Zendesk — ticket routing, macros, and agent assist for support teams.

4.3See reviews
#302 in Customer Support
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Paid🪟 Web🪟 Mobile
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About Zendesk AI

Zendesk AI adds generative AI capabilities to the popular support platform. Features include AI-powered ticket routing, macros suggestions, content cues, and AI summarization for agents.

Key Features

ticket routing
ai macros
agent assist
knowledge base
chatbot

💰 Pricing

Paid

Add-on to Zendesk plans. Suite from $55/agent/month. AI features extra.

Starter$10-30/mo

Essential features for individuals

Professional$30-100/mo

Advanced features, higher limits, priority support

EnterpriseCustom

Custom solutions, dedicated support, SLA

Frequently Asked Questions

How much does Zendesk AI cost?
Zendesk AI is a paid tool. Add-on to Zendesk plans. Suite from $55/agent/month. AI features extra.
What is Zendesk AI used for?
Zendesk AI is primarily used for Customer Support. AI features for Zendesk — ticket routing, macros, and agent assist for support teams.
What platforms does Zendesk AI work on?
Zendesk AI is available on Web, Mobile.
What are the best alternatives to Zendesk AI?
Top alternatives to Zendesk AI include Medallia, Observe.AI, IrisAgent. These tools offer similar functionality and may suit different budgets or workflows.

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📊 Comparison vs Alternatives

Feature
Zendesk AI logoZendesk AI
PricingPaidEnterpriseEnterprisePaid
Rating⭐ 4.3⭐ 4.4⭐ 4.5⭐ 4.6
Free Tier
Popularity
34%
82%
81%
80%

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Quick Stats

Rating
4.3
ReviewsExternal data
Customer Support#302
PricingPaid
Popularity
34%

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Last updated: 2026-03-28·Claim this listing
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