Zoho Desk
Zoho Desk
AI-powered help desk with Zia for automated ticket management across all channels.
★★★★★
4.4(external rating)#59 in Customer Support
Freemium🪟 Web🪟 Mobile
About Zoho Desk
Zoho Desk is an AI-powered help desk with Zia, an assistant that suggests ticket responses, detects customer sentiment, and auto-tags support requests. It handles email, chat, phone, and social channels in one place.
Key Features
ticket management
ai answer bot
sentiment analysis
multi channel support
💰 Pricing
Freemium
Free for up to 3 agents. Paid plans from $7 to $40/user/month.
Frequently Asked Questions
Is Zoho Desk free?
Zoho Desk offers a free plan with limited features. Paid plans unlock additional capabilities. Free for up to 3 agents. Paid plans from $7 to $40/user/month.
What is Zoho Desk used for?
Zoho Desk is primarily used for Customer Support. AI-powered help desk with Zia for automated ticket management across all channels.
What platforms does Zoho Desk work on?
Zoho Desk is available on Web, Mobile.
What are the best alternatives to Zoho Desk?
Top alternatives to Zoho Desk include Medallia, Observe.AI, IrisAgent. These tools offer similar functionality and may suit different budgets or workflows.
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📊 Comparison vs Alternatives
| Feature | ||||
|---|---|---|---|---|
| Pricing | Freemium | Enterprise | Enterprise | Paid |
| Rating | ⭐ 4.4 | ⭐ 4.4 | ⭐ 4.5 | ⭐ 4.6 |
| Free Tier | ✅ | ❌ | ❌ | ❌ |
| Popularity | 68% | 82% | 81% | 80% |
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Quick Stats
Rating
★★★★★
4.4ReviewsExternal data
Customer Support#59
PricingFreemium
Popularity
68%
Categories
Alternatives & Similar
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